Frequently Asked Questions

Can I download the software or is it shipped?

We offer free priority mail shipping in the US, including the the software disc and quickstart materials. If you need BidMagic right away, request an instant download link. We can upgrade your shipping to FEDEX for an added fee. International purchasers may receive online delivery in lieu of shipment.

I already have my products entered in my current software. Will I have to re-enter them in BidMagic?

Product info can be imported into BidMagic from Excel files. We include a new Import Wizard to make loading products easy.  Products can also be directly imported from QuickBooks. If you are too busy to enter product information, our new online product library services with over 200,000 products that we keep up to date and our powerful web product grabber tool.

Can I use BidMagic on multiple computers?

This powerful software is based on SQL Server and can run great on one computer or on hundreds. SQL Server Express is included allowing up to 10 concurrent users. You need a license for each computer that runs BidMagic. If you purchase more than one, our support techs will configure it on your server or peer network sharing a single database. Multiuser features include permission based access to key features. Larger installations require SQL on a server. BidMagic can be configured for a variety of local or web hosted installations. See 30 day refund policy below for additional information.

Our whole sales team wants to try it! Can I install BidMagic on more than one PC?

Sure you can! Install your copy of BidMagic on all the PC’s you want to test it out. The program will run on each PC for 30 days before it requires activation. At that time, you will need to contact us to purchase a license and activation code for your PC’s. Each PC needs it’s own activation code. Don’t wait until the last few days – Click ‘Register’  to activate your PC’s before that date.

How do Project Calendar and Mobile Connect work together?

The Calendar is a hybrid software system with 2 parts. It starts with the new Project Calendar software that runs inside BidMagic. This turns BidMagic proposals into work orders and projects that can be assigned on the Calendar. This connects to project managers,installers and service techs in the field via Outlook Exchange Calendars to laptops. pads or cell phones connect to Outlook Calendar. Field techs can view their calendars, installation schedules and service calls from any web device or cell phone, clock in and out remotely and send notes from the field. The Mobile Connection is cloud based and runs on our servers at a secure data center.

Does BidMagic run on Apple computers?

Apple’s current Intel based computers can run BidMagic and other Windows programs. We recommend running Microsoft Parallells or Virtual PC on Macs for a satisfactory experience.

What is included with the software assurance plan?

Software Assurance includes license renewal, phone support and the latest available software upgrades. This software assurance must be renewed by January 31 each year for the software to keep up to date and running. Regardless of when you purchased the software, If you choose not to renew, the software will shut down. Renewal prices vary by version. This annual support does not include template modification, configuring client network environments, firewalls and security. Advanced support assistance can be provided for a fee, but is not a substitute for your IT team.

I love the way the program works, but I want the client copy to look differently. Can I do that?

All of our printouts are available in MS Word format, which are easily edited. The print preferences menus in BidMagic allow users to choose from several different styles of client printouts. Different fonts and choices of showing/hiding complete feature descriptions are already included. Word 2007-2013 allows BidMagic users to modify and save Custom templates with your choice of fonts and company logo for client bids.

How does BidMagic work with Quickbooks?

If you choose to use BidMagic and QuickBooks together, they create a powerful solution for your business! Quickbooks is great for accounting – but it is a very poor choice for product management and proposal creation. We offer integration to QuickBooks desktop version or QuickBooks Online. BidMagic sends finished proposals to QuickBooks as estimates or invoices. We have the best QuickBooks interface in the AV industry and are certified by QuickBooks. Desktop version requires QuickBooks, QB Pro. Contactor, Enterprise, Premier, Industry Specific US versions 2010 or newer. Windows only. QuickBooks not included. UAC set at default. Win 7 – 32 bit version only. Canadian 2008 and newer versions are compatible.

Don't I need an expensive Design package with CAD drawings to sell high end systems?

For residential integrators we recommend Visio 2007 or 2010 for about $249. Our Visio interface runs Visio inside BidMagic to create floorplans, elevations and wiring diagrams. It includes 100+ AV and Security shapes and works with Middle Atlantic’s Visio Blocks, which does a fantastic job creating rack drawings.

How does the Money Back Guarantee work?

Purchase BidMagic and we will ship your copy. After your receive the software, install it on as many PC’s as you wish to evaluate for your business. The fully functional program includes the QuickBooks interface and it must be activated within 30 days. If you are unhappy for any reason, email us within 30 days of receiving your order and we will refund your purchase price if your return the software to us. Without activation it will stop working. After 60 days, no refunds can be approved. This offer is for first time buyers only. Note: If shipped FEDEX, a $25 fee will be deducted from any refunds, even if customer was not charged for shipping.

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