Tech Support

Checkout our webinars and Knowledge Base for additional training. Be sure to register your copy of BidMagic.
We are experts at helping you setup your software and deploy it. Ask about a quickstart package.
Onsite training and consultation is available for a fee.

Support Downloads

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*Annual Software Assurance includes your license to use BidMagic and  level 1 tech support and software updates until Jan 31, 2020. Level 1 support includes basic support and installation assistance.

This does not include Level 2 support for moving BidMagic to a new PC, configuration of SQL, networking, anti-virus issues, firewalls and advanced configuration. Level 2 support services can be purchased at $60 an hour.

Click to Purchase a Level 2 Support Incldent (per hour, 1 hour minimum)

questionmark Tech SupportTraining, Tips and Resources

BidMagic comes with 2 hours of video tutorials to help new users get started. There is a searchable PDF User Guide and an additional guide for Enterprise features. We also offer regular webinars on our home page, where participants can receive training and ask questions to the instructor. These include basic training and new Power training sessions for advanced users. Active registered BidMagic users receive Level 1 Support. This includes telephone installation support and bug support. A software bug is a reproduceable defect that does not perform according to documentation.  Unexpected behavior that can be isolated to a user’s specific configuration or environment does not constitute a product defect.

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SQL 2014 Download Links

All users are advised to upgrade to SQL express 2014 or 2016 from older versions for best performance.  Here is a helpful video showing steps for SQL. The steps are the same for SQL Express, but you will need to select a different download for that version.
This upgrade requires a level of IT experience. Our level 2 support team can assist you with this upgrade for a nominal fee.

These links are for first installation

To install SQL Express 64 bit systems

To install SQL Express 32 bit systems